As a Customer Service Associate at LinkActiv for over nine years, I developed and implemented effective strategies to increase customer retention and resolution rates, as well as customer loyalty to the company. I was recognized as a top performer and contributed to the company's expansion to other areas of opportunity.
I also have a strong background in information management, coordinating and simplifying the customer's and medical service providers information matrix structure and eligibility information. This resulted in a reduction in medical provider customer assessments and an increase in customer satisfaction. Additionally, I have completed multiple courses and certifications in project management, enhancing my skills in initiating, planning, executing, and closing successful projects.
Education
Experience
• Informed customers about special promotions and provided detailed information for various products.
• Developed and updated customer service initiatives to decrease wait times.
• Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
• Improved customer satisfaction ratings by addressing issues and fostering timely resolution
• Coordinated training for the improvement of employee performance in collaboration with supervisor.