Business System & Capability Analyst

Our client, a leading organization in the health industry, is hiring a Business Systems & Capability Analyst to support strategic planning and operational excellence within the Enterprise Project Management Office (ePMO).

This is a hybrid role responsible for analyzing business processes, eliciting requirements, and administering enterprise software platforms that enable project execution, reporting, and business intelligence. The analyst will act as a key liaison between business stakeholders and technical teams, ensuring systems are secure, scalable, and aligned with organizational goals.

Key Responsibilities include:

• Analyze current business processes and systems to identify improvement opportunities
• Configure, maintain, and optimize enterprise PMO software platforms
• Design and manage automated workflows, approvals, and notifications
• Administer user access, roles, and permissions following governance standards
• Develop dashboards, reports, and KPIs to support decision-making
• Perform data extraction, analysis, and visualization
• Support capability assessments, roadmap development, and maturity tracking
• Lead or support system enhancements, upgrades, and process improvements
• Provide training, on boarding, and documentation to ensure tool adoption
• Collaborate with senior leaders, project managers, and cross-functional teams
• This position is an individual contributor role with no direct people management responsibilities.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, Data Analytics, or related field
• Minimum of 2 years of experience in business systems analysis, software administration, or capability planning
• Experience managing enterprise software platforms (Smartsheet preferred)
• Strong data analysis and reporting skills (Excel, Power BI, Tableau, or similar)
• Experience supporting capability planning, KPIs, and roadmap development
• Ability to train and support end users
• Familiarity with cloud-based collaboration and project management tools (Microsoft 365, Smartsheet, etc.)
• Strong communication skills and ability to work cross-functionally
• Fully bilingual (English & Spanish – advanced)

Preferred (not required):

• PMP, Lean Six Sigma, or similar certifications
• Exposure to AI or emerging technologies

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