Operations Manager

Job Summary: In this role, you will provide essential guidance, organization, and supervision to 4 Area Managers, all while steering the business toward success by achieving key targets in sales, profitability, and customer satisfaction across a network of over 30 quick service restaurants (QSR).

Responsibilities:

• Continuously ensures that the team under their supervision is carrying out daily operations in line with the company’s goals and objectives.
• Visits locations, identifies areas of opportunity, analyzes situations, and recommends appropriate solutions.
• Continuously reviews reports submitted by different departments and determines the need for strategic changes to achieve goals and objectives.
• Guides, trains, and advises the team to foster continuous improvement in locations
• Supports the Marketing Department in implementing strategies to boost sales.
• Analyzes daily financial results (Profit & Loss) for each area.
• Continuously monitors operations to identify opportunities to increase profitability, enhance customer service, improve the effectiveness of training, and minimize employee turnover as much as possible.
• Completes Performance Evaluations and Individual Development Plans for each Manager and holds one-on-one meetings with them.
• Supports recognition programs and motivates restaurant associates at all levels.
• Assists with labor investigations.
• Assesses managerial staffing needs, conducts interviews, recommends candidates, and develops management personnel as needed.

• Bachelor’s degree in Business Administration or related field.
• A minimum of five (5) years of experience managing multiple QSR operations.
• Fully bilingual, English/Spanish
• Previous P&L accountability
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook. Familiarity with office equipment such as computers, copiers, printers, and calculators.

Careers Inc. job postings are legally privileged and may not be copied, reproduced, displayed, modified, transmitted, used for misrepresentation, and/or distributed through any website, social media, network, database, platform, or related. Failure to comply will result in legal action