Quality Manager

Published: August 11, 2017
Job Type
Job Code
Years of Experience
To be discussed.
Bachelor’s Degree
Rima Murray
Contact Email


  • Ensures Plant conformance with validated processes, customer requirements and expectations through management of quality systems and personnel.
  • Understand, investigate and convey customer expectations through continual customer interface via customer visits, meetings and conference
  • Manage internal ongoing audits of business unit operations systems in accordance with internal or customer driven requirements.
  • Identify, recommend and perform quality training as needed.
  • Communicate, identify and facilitate investigations to internal & external complaint issues. Discuss, approve and communicate results of investigation to Plant Manager and then to customers’ representatives and authorize return of goods if necessary.
  • Responsible for the management, maintenance and control of production quality records.
  • Manage quality and production personnel in the investigation of root causes and corrective actions of internal rejects; corrective/preventive actions and customer complaints.
  • Manages ongoing validation of products and processes including IQ/OQ/PQ studies as identified by Customer Product Engineers.
  • Identify needs for SPC and assure effective implementation.
  • Manage and perform improvement projects as identified, drive to reduce scrap/waste.
  • Facilitate site oriented customer and 3rd party audits.
  • Responsible to generate corrective action requests and make sure to do them with satisfactory results.
  • Responsible to continuously study the existing systems using lean manufacturing practices and quality tools to analyze production costs and make recommendations for process improvements.
  • Evaluate customer specifications and procedure requirements.
  • Manage the preparation and submit customer requests for data, controlled customer documents or any other requests.
  • Develop employee talent to maximize their performance.


  • Minimum 7 years of experience
  • Bachelor’s Degree
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