Project Manager – Process Improvement

Published: September 19, 2018
Metro Area, Puerto Rico
Job Type
Job Code
Years of Experience
Bachelor’s Degree
Ilia Cordero
Contact Email


The position will drive multiple projects aimed at achieving Re-engineering and Quality targets within the business, IT or Operations Improvement.

  • Plan and coordinate project.
  • Achieve the proactive resolution of project issues.
  • Define priorities and maintain project team focused on project success.
  • Maintain project documentation up to date.
  • Support the request owner in contract management activities when applicable.
  • Lead cross-functional teams and plan and coordinate the need for resource assignments, and ensure their utilization per committed assignment.
  • Establish project milestones and monitor task and activity execution to ensure their completion based on the establish project timeframe.
  • Monitor actual project costs versus budget and take corrective actions to ensure the project is completed within the allocated time and budget.
  • Confirm processes to be completed for endorsement and verification of the control of Change Requests.
  • Organize acceptance revisions and testing for each deliverable, including resource and facilities coordination and documentation of the revision/test results.
  • Ensure communication is maintained properly among stakeholders and ensure proactive execution of escalation procedures.
  • Prepare charts, graphs and diagrams to illustrate workflow, routing and hand offs.
  • Observe and record performing tasks to determine time involved and fatigue rate.
  • Study functional statements, organization charts and project information to determine functions and responsibilities of staff to identify areas of duplication.


  • Bachelor’s Degree in Administration with PMP or BS in Engineering with preferably a PMP and/or CIAPR license.
  • Minimum six years of experience in the evaluation, analysis and optimization of operational processes.
  • Excellent understanding of project management fundamentals.
  • General understanding of the Software Development Life Cycle.
  • Experience in the evaluation, analysis and optimization of operational processes preferred.
  • MS Office knowledge (Word, Excel, Power Point, Visio, Project, Etc.)
  • Hands-on knowledge and experience executing and managing implementation project tasks including: Business process reengineering, requirements definition, traceability and management.
  • User engagement and change management
  • System configuration and configuration management
  • Software development and application systems integration
  • Data Migration
  • Testing
  • User deployment and training
  • Quality Assurance
  • Fully Bilingual
  • Ability to write reports, business correspondence and procedure manuals.
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